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Comcast's 'heroic' customer service manager

By Roy Madron at 05/26/09 10:06

Rick Germano, the head of the US telecom giant Comcast's customer service department, has given out his own email address for customers who are angry with his department. He said that this will be part of the company's efforts to improve its customer service reliability.

Read more: Comcast's 'heroic' customer service manager [click]


Tags: call centre management • systems thinkers • comcast customers • rick germano •
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