Kicking Command and Control Blog May Archive blog.topic  

A reply to an invitation from Baroness Helena Kennedy to join over 1000 other people at the 'No Turning Back' Conference in London on June 13th.

Read more: An Open Letter to Baroness Helena Kennedy, GC. [click]

Rick Germano, the head of the US telecom giant Comcast's customer service department, has given out his own email address for customers who are angry with his department. He said that this will be part of the company's efforts to improve its customer service reliability.

Read more: Comcast's 'heroic' customer service manager [click]

The blogs  by the editor of the Jesuit Quarterly Review, Fergus O'Donoghue, about the 2,500 page Ryan Report on the horrific sexual, psychological and physical abuse of 30,000 Irish children consigned by the state to the  'care' of the ( ha ha) Christian Brothers  and other Roman Catholic institutions are wonderfully revealing of  many kinds of authoritarian mind-sets at work.

Read more: APPLYING SYSTEMS THINKING TOTHE RYAN REPORT [click]

 When President Barack Obama invited Robert Gates to continue as his Secretary of Defence, it was clear that there was to be a seamless continuation of the Bush/ neo-conservative  world view.

Read more: FAILURES OF AMERICAN LEADERSHIP 02: OBAMA and GENERAL McCHRYSTAL [click]

I'm still in a state of shock from the US Senate's 90 – 6 vote against closing the Guantánamo Bay detention facility and transferring the prisoners (none of whom have been charged with an offence) to prisons on the US Mainland.

Read more: FAILURES OF AMERICAN LEADERSHIP: LOW QUALITY SENATORS [click]

Good ideas never really die. In 1971, Stafford Beer and a team of Chilean and European systems scientists designed a Cybernetic system, CYBERSYN, with which President Salvadore Allende and his ministers could manage the Chilean economy in real time. A brief account of the Cybersyn project is given by Andy Becket in this Guardian article.

Now, Malcolm Gladwell, in the New Yorker,  tells us that :

Read more: SYSTEMS THINKING TO THE RESCUE OF THE US ECONOMY [click]

Re: TUCOWS MANAGEMENT FAILURE

Herewith Mr. Noss's response to my and my reply.

From: elliot noss

What phone number did you call? was it [North American toll free: 866-731-6556 | Direct: 416-538-5498]?

I see the issue was that your account was split into two. this happened on the migration and likely was the result of a small difference in the contact or other information between the two sets of names. was there something in addition?

Read more: TUCOWS MANAGEMENT FAILURE: WHERE ARE THE SYSTEMS THINKERS? [click]

I have recently been trying for a week to renew my domain registrations with HOVER for www.gaianrevolution.com and www.gaianrevolution.org.

For those who have the same kind of trouble with HOVER, or any other service provider I am posting the email I eventually sent to Elliot Noss, the CEO of its parent company TUCOWS.

Read more: IS TUCOWS ON THE SLIPPERY SLOPE? [click]