Re: TUCOWS MANAGEMENT FAILURE
Herewith Mr. Noss's response to my and my reply.
From: elliot noss
What phone number did you call? was it [North American toll free: 866-731-6556 | Direct: 416-538-5498]?
I see the issue was that your account was split into two. this happened on the migration and likely was the result of a small difference in the contact or other information between the two sets of names. was there something in addition?
Regards
Elliot
ROY MADRON 7 May 2009 10:09
To: elliot noss
Cc: Glen Roberts
The number I was given was 1-866-731-6556.
Its clear you don't get it. There was never any renewal difficulty at Domain Direct and you have not improved the service, you have made it harder to be a customer and whatever the error/discrepency was at your end, is irrelevant to me. Your renewal notice and the advice from the Help people, had a link or links, that didn't work. I was trying to renew gaianrevolution and it told me I only had gaiandemocracies, when in fact I have seven domains.
Making like hard for old customers is a management problem that you should be concerned to eliminate not - after a week and hours or my time and half an hour on the phone from Uruguay - offering useless non-information with a half-sneer.
It was only when I talked the excellent Shann through my difficulties that she 'got it' and found a way round your system's cul-de-sacs.
So, there's really nothing else, Elliot, unless, of course, you want to start to ask your ex- Domain Direct customers how to stop infuriating them and start delighting them.
I will be removing everything from your tender care as soon as I have a couple of hours to spare.
Roy Madron
