Kicking Command and Control Blog, systems thinkers

Comcast s heroic customer service manager (systems thinkers)

Posted by Roy Madron: (systems thinkers) Rick Germano, the head of the US telecom giant Comcast's customer service department, has given out his own email address for customers who are angry with his department. He said that this will be part of the company's efforts to improve its customer service reliability. Read more: Comcast's 'heroic' customer service manager [click]
Tags: call centre management, systems thinkers. Comments: 0.

TUCOWS MANAGEMENT FAILURE: WHERE ARE THE SYSTEMS THINKERS (systems thinkers)

Posted by Roy Madron: (systems thinkers) Re: TUCOWS MANAGEMENT FAILURE Herewith Mr. Noss's response to my and my reply. From: elliot noss What phone number did you call was it [North American toll free: 866-731-6556 Direct: 416-538-5498] I see the issue was that your account was split into two. this happened on the migration and likely was the result of a small difference in
Tags: systems thinkers, tucows. Comments: 0.

IS TUCOWS ON THE SLIPPERY SLOPE (systems thinkers)

Posted by Roy Madron: (systems thinkers) I have recently been trying for a week to renew my domain registrations with HOVER for www.gaianrevolution.com and www.gaianrevolution.org. For those who have the same kind of trouble with HOVER, or any other service provider I am posting the email I eventually sent to Elliot Noss, the CEO of its parent company TUCOWS. Read more: IS TUCOWS ON
Tags: tucows, systems thinkers. Comments: 0.

Beyond Elections : A Review by Roy Madron (systems thinkers)

Posted by Roy Madron: (systems thinkers) Beyond Elections is a full-length documentary film, made by S and iacute;lvia Leindecker and amp; Michael Fox, produced by Estreito Meios. First, let me say that S and iacute;lvia Leindecker and Michael Fox have made a film that ought to be seen by anyone who cares about the future of both Latin America and the whole human family. It provides useful
Tags: 21st century competences, participatory budgets. Comments: 0.

Why are systems thinkers so politically ineffective compared to the charlatans and snake-oil salesmen (systems thinkers)

Posted by Roy Madron: (systems thinkers) That question nagged at me as I read the explanations by John Seddon and Simon Caulkin of how the British Governments' imposition of a hugely-expensive, computerised, performance-reducing activity control-system had prevented Haringey's social workers from saving Baby P from his piteous fate. Think about it. Even the most successful and
Tags: performance reducing, baby p. Comments: 0.