Kicking Command and Control Blog April Archive blog.topic  

DIRECTV MANAGEMENT FAILURE ENRAGES CUSTOMERS

Companies such as DIRECT TV are notorious for the bad service they provide.  To gauge the effects on their would-be loyal customers take a look at Complaints Board.

The complainers assume that the company is deliberately setting out to cheat them, and in some cases they may be right.  But the more likely explanation is that the managers are trying to run its service departments like a traditional production line as designed by Frederick Winslow Taylor for Henry Ford a century ago.

Read more: DIRECTV MANAGEMENT FAILURE ENRAGES CUSTOMERS [click]